The Client Services Lead is a strategic, client facing role at a senior level to include leadership of a team of Account Managers and direct engagement with clients.  Focus is to nurture important relationships with our existing clients’ key stakeholders and influencers, to extend our footprint and increase client collaboration and retention.  Working to ensure objectives are met through the creation and execution of innovative, cost-effective, marketing projects, the responsibility of the Client Services Lead is to ensure the department delivers, on time and within budget.

About us…

ResourceiT employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team.

As a boutique agency, we are agile, dynamic and passionate about what we do. We promise to recognise and reward efforts, always invest in our people, and look after each other in the best way we can. We work hard to be an inclusive and diverse employer and would welcome applications from people of any age, background or physical ability.

If you are feeling uninspired and itching to grow and develop, why not take the plunge, and come and join our bundle of fun, passionate, marketing heroes? We’re ready and waiting to welcome you…

 

Some of the benefits of working with us:

  • A team that cares
  • Hybrid working
  • Early finish on Fridays
  • Birthday off (Additional leave)
  • Free onsite parking
  • Continued support for training and development
  • Social events
Responsibilities
  • Own and manage the relationship from start to finish with defined client accounts. Be the strategic lead and in some cases (where appropriate as defined by client budget and strategic value) ‘day to day’ contact to ensure the smooth running of projects. This will involve communicating professionally with clients face to face, over the phone and on email to build, grow and retain relationships and surprise and delight our clients with every project that is undertaken
  • Develop and maintain a deep understanding of the clients’ strategy, challenges and success criteria by understanding the business goals, market opportunity, vendor alliances, partners, customers and prospect elements of a clients’ business. End to end
  • Lead the Client Services function by managing and developing the team of account managers to ensure they perform with excellence and hit delivery/utilisation targets
  • Carry a sales target for developing existing accounts to contribute to ResourceiT’s business growth targets
  • Work with our teams of resources to create original, compelling and relevant client campaigns ensuring quality and delivery timescales are met and wherever possible exceeded by leading and directing internal resources and suppliers to ensure success. Resources may include consultants, copy writers, designers, digital experts, trainers, animators and videographers
  • Measure results and success against agreed client plans with acute attention to detail and recommend next steps for continued success and on-going business opportunity ensuring clients’ budgets are well spent and deliver against or exceed client expectations
  • Follow-up on incoming enquiries to secure new business by identifying opportunities, networking and maintaining a reputation for delivering results
  • Act as a consultant on marketing services and execute as appropriate contributing to the overall ResourceiT company delivery number and achievement of profitability targets
  • Actively contribute to ResourceiT’s services portfolio to ensure we are regularly innovating and maintaining a suite of marketing services that are market competitive, engaging and drive business results for our clients
  • Ensure all internal reporting is completed accurately and on time
  • Work closely with the Marketing Manager to generate growth and engagement across ResourceiT marketing channels this includes proactive and consistent social selling using LinkedIn and other tools identified to align as a ResourceiT ambassador for the business
  • Provide an active contribution to the ResourceiT leadership team, making sure all areas of the business are performing at the best possible level

Key Attributes

  • Experience and a strong understanding of the technology sector is a must have
  • Marketing knowledge and capability is also a must have (not necessarily to degree level but proven and capable)
  • Proven leaderships skills in an agency or distribution organisation
  • Strong communication skills at all levels from CEO to apprentice – and everything in between
  • Strong communication skills across all mediums, but particularly the written word and face to face (this often means virtual). As a channel marketing consultancy that creates complex plans and marketing assets, we need people who are highly skilled communicators and have a strong command of the written English language
  • Proactive, creative and influential. We take our clients on a journey to achieve results (internally and externally), so high energy and enthusiasm are essential skills to succeed in this role
  • Desire to take ownership, responsibility and make decisions
  • Commercially astute
  • Ambition, vision and leadership – we are always looking for bright stars who are keen to make a difference, develop their skills and relationships and move forwards within our organisation